Stores and operations
Retail solutions – Streamline operations. Improve the shopping experience and optimize for conversion with a single view of the customer across all channels.
Associate operations and collaboration
Empower employees with the tools they need. Streamline communications and the daily rhythm of business by giving your employees the tools they need to meet evolving customer expectations.
Digital and smart stores
Enhance multichannel operations. Quickly implement anonymous smart tracking of store activity and implement A/B testing to improve sell-through and profitability.
Deliver a safer purchase experience. Drive purchase conversion across online, in-store, and social channels in a secure environment.
Anywhere commerce conversion
Drive stronger conversion rates. Increase engagement and conversion across online, in-store, and social channels.
Loss and fraud prevention
Help prevent payment and digital fraud. Help defend against fraud with adaptive AI technology that continuously learns evolving fraud patterns.
Fulfilment and service
Optimise fulfilment and service. Streamline your fulfilment process and digitise your customer service offering.
Maximise multichannel fulfilment. Reimagine curb side pickup with enhanced capabilities, including pickup scheduling, more efficient on-site order handling, and customer notifications.
Integrated customer service
Delight your customers. Get a complete yet composable multichannel solution that unifies back-office, in-store, and digital experiences to meet evolving customer expectations.
Leverage your customer data. Understand your customers’ behaviours to inform your future supply chain and store operational needs.
Know your customers. Gain comprehensive understanding of customer behaviour across channels to optimise each experience for the best outcome.
Merchandising and distribution
Build resilient supply chains. Manage your supply chain to get the right products to the right customers at the right time.
Manage inventory more effectively. Reduce stock-outs and optimise assortments with real-time planning to deliver the right inventory to the right place at the right time with Dynamics 365 Supply Chain Management.
Generate a high-margin revenue stream. Streamline and scale e-commerce website monetisation ad programmes with a complete commerce marketing platform.