Microsoft Power Virtual Agents

The Microsoft Power Virtual Agent is an innovative solution that lets your business quickly and easily create powerful and actionable AI-powered chatbots for a range of customer and employee requests. From answers to straightforward questions to resolving more complex issues, Power Virtual Agents work as a standalone Web application or a discrete app within Microsoft Teams. If your organisation uses Teams, your employees can already easily build bots for use within the environment at no additional cost making it perfect for employee FAQs and HR tasks.

Elevate the secure conversations your organisation is already having with all your stakeholders with advanced AI capabilities, now with GPT support for design and responses. These can quickly scale using centralised administration while maintaining your compliance and governance requirements. Microsoft Power Virtual Agents can automatically track critical KPIs while identifying future bot topics. Its self-learning capabilities with natural language processing mean your bots are continually improved based on real-world conversations and interactions across Web sites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.

Some of the use cases where Microsoft Power Virtual Agents have improved communications include sales help and support issues; opening hours and store information; employee health and vacation benefits; and common employee questions for the company. If you use Customer Service Chat or Digital add-ins, take advantage of chat, interactive voice response (IVR) bots, and escalation to a live agent by using the included Power Virtual Agents sessions. Used by companies regardless their industry sector or size, Microsoft Power Virtual Agents reinvent how you approach customer and employee engagements. Free your organisation’s service agents from repeatedly answering routine questions that’s available at all times.

Contact us to find out how we can help you inject AI-driven chat bots to improve your internal and external relationships while freeing up your staff to deliver more strategic value.

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