Dynamics 365 Customer Service

Dynamics 365 Customer Service allows for the personalisation of customer service and the creation of integrated support experiences through any channel and device.

Empower your agents to interact seamlessly with customers in real time through Chat for Dynamics 365, mobile text messaging with SMS, or with your own Microsoft Bot Framework bot using and artificial intelligence assisted service.

Dynamics 365 Customer Service
​Deliver fast, personalised service Create positive experiences through any channel on any device to exceed customer expectations.
Learn from every interaction Continuously improve while reducing costs by using data and intelligence to transform how you provide service.
Innovate with AI driven insights Create virtual agents, empower supervisors with actionable insights and guide agents to the right outcomes.

Other Dynamics 365 Enterprise Solutions


Field Service


Human Resources


Project Operations


Supply Chain Management

Intelligent Order Management

Finance and AP Automation