Dynamics 365 Field Service

Using Dynamics 365 Field Service, sees an organisation delivering an end to end service experience using built-in intelligence to resolve issues before they occur. It also reduces operational costs and delivers a positive onsite experience.

Drive operational efficiency with the Internet of Things: Enhance your service experience by proactively detecting, troubleshooting and resolving issues so a technician is dispatched only when necessary.

Dynamics 365 Field Service
Optimise your resources Automate and improve scheduling to dispatch the right technician to get the most value out of your resources.
Make technicians more effective Empower technicians with a 360° view of your customers and real time guidance to improve resolution time and earn customer trust.
Engage your customers Provide customers with self-service portals, proactive updates and technician tracking to ensure a positive experience at every step.
Innovate with an adaptable platform Drive innovation with an application that is easy to tailor and extend and connect to other apps and services you already use.
Modernise field service with mixed reality Troubleshoot issues in context and enable technicians with heads up, hands free video calling and mixed reality annotations on Microsoft HoloLens.

Other Dynamics 365 Enterprise Solutions


Customer Service


Human Resources


Project Operations


Supply Chain Management

Intelligent Order Management