DYNAMICS 365 FOR

FIELD SERVICE

Using Microsoft Dynamics 365 for Field Service, sees an organisation delivering an end to end service experience using built-in intelligence to resolve issues before they occur. It also reduces operational costs and delivers a positive onsite experience.

Drive operational efficiency with the Internet of Things:  Enhance your service experience by proactively detecting, troubleshooting and resolving issues so a technician is dispatched only when necessary.

Optimise your resources

Automate and improve scheduling to dispatch the right technician to get the most value out of your resources.

Make technicians more effective

Engage your customers

Innovate with an adaptable platform

Modernise field service with mixed reality

Empower technicians with a 360° view of your customers and real time guidance to improve resolution time and earn customer trust.

Provide customers with self-service portals, proactive updates and technician tracking to ensure a positive experience at every step.

Drive innovation with an application that is easy to tailor and extend and connect to other apps and services you already use.

Troubleshoot issues in context and enable technicians with heads up, hands free video calling and mixed reality annotations on Microsoft HoloLens.