Our Full Service Offering

DAC Systems provides a comprehensive range of services to enable Clients to run fit for purpose and optimised Business Software Solutions. Our services are tailored to a Clients’ needs and we employ the right system implementation methodology from an array of options. By involving ourselves in the requirements of customers to achieve their goals, we are able to drive the process from strategy formulation right through to support and optimisation.

Project Management

We offer a project management service via skilled and experienced project managers to ensure that customer IT tasks are delivered on time, within budget and within all quality requirements.

Projects are delivered using best practice project management processes. Dependent on client requirements and the project at hand, these are typically either a PMBoK aligned methodology, Prince2, Agile or SureStep.

For ERP implementations however we prefer to utilize Microsoft’s SureStep methodology. The Microsoft Dynamics Sure Step Methodology is a comprehensive customer engagement methodology describing the processes and disciplines necessary to implement Microsoft Dynamics ERP Solutions. Because implementations have many similarities across these products, SureStep has been structured as a general methodology with a product-specific layer for each product.

The general content consists primarily of prescriptive phase-by-phase and activity-by-activity descriptions for completing an implementation. It also includes information on the Project Management discipline. The product specific content is represented by tools and templates as well as hyperlinks to materials that can be found outside of the tool.

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Business Analysis

Business analysis includes the development of new, or analysis of current client business processes in order to optimise where necessary. Once optimum business processes are established we conduct a gap analysis between these processes and the target solution to identify the solution-fit to the Clients’ business. The business blueprint is the output of this activity.

Deployment Planning Services

Deployment planning services provides in-depth assessments and planning to help you implement or upgrade your ERP or CRM solution with Microsoft Dynamics 365 or Microsoft Dynamics AX or alternatively assess the path to migrate your ERP or CRM solution to Microsoft Dynamics 365. Engagements can help you review your business processes and understand what it will take to implement a Microsoft Dynamics solution that meets your specific requirements. During the engagement we will identify the most suitable implementation path, create a custom implementation plan and deliver a proof-of-concept (depending on the engagement) to help you assess the solution’s benefits. The output of this activity is to realize more value from your IT investment and streamline your business solution implementations.

Solution Architecture, Design and Implementation

We offer a detailed solution definition, architectural design and implementation service.

This involves the:

  • Analysis of business requirements.
  • Analysis of existing systems and applications and the recommendation for modifications or renewals.
  • Evaluation of current or emerging technologies to consider factors such as cost, portability, compatibility or usability.
  • Analysis, definition and documentation of requirements for data elements, data security, data assurance, workflow, user roles, infrastructure, external system interfaces, audit trails and controls, reports, dashboards and other outputs.
  • Analysis, definition and documentation of requirements for system stability, scalability and availability.
  • Review and analysis of system specifications to determine whether all required elements have been included.
  • Configuration of systems to documented requirements.
  • Testing of systems on a unit, functional module, system and integrated solution levels.

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Custom Development & Integration

We offer custom development services to modify existing systems, develop new features within existing systems, integrate existing systems to 3rd party applications or to develop new systems from the ground up. Most of today’s systems are built on extremely functional components created by system Vendors, there are however many scenarios wherein the “out of the box features” aren’t adequate or an entire new set of functionality is required. As a Microsoft Gold Partner, we have an in depth understanding of the platforms and development environments and this together with highly skilled software engineers and developers enable us to address these areas accurately and effectively for each unique requirement or feature.

Data migration

We offer a comprehensive data migration service which includes master data and transactional data. Many Clients prefer to have a significant portion of their data history available within their new solution to be able to produce on-demand reports where comparisons with previous periods are required. We are able to analyse the data and produce the most effective way for migration of the data to the new target solution either by custom scripts or utilising available tools to move the data across. While our approach is that data cleaning is the responsibility of the Client we will work closely with you to define the measures to speed up that data cleaning process.

End User Training

As part of the implementation of every new solution we provide comprehensive end user training to instil system processes and systems administrative activities into the user base. This ensures that system adoption is guaranteed as users have the necessary confidence to complete their daily tasks using the new solution.

Our approach is to provide basic orientation training to functional stream-leads and change representatives very early on. These functional stream-leads then participate in the development of the end-user training plan and curriculum and are exposed to the solution training content as it is developed. A “play pen” environment is then set up where users are encouraged to get used to the look and feel of the system. Finally, to equip them to utilise the system to its full extent, they receive functional training as appropriate to their role.

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Nintex Training

We provide Nintex classroom training to architects and developers wishing to develop and maintain their own Nintex based solutions. Our small group approach means you receive focused training that can be uniquely customised to your specific business requirements. Access to courseware for classroom training in electronic form can be obtained by purchasing a site license, which entitles you to modify the materials in any manner you choose to fit your environment as long as the Combined Knowledge copyright stays with the modified courseware.

Change Management

Implementation of enterprise wide solutions affects every facet of business because of the pervasive nature of financial processes and data embedded in all aspects of a business. Business management and users need to buy onto anticipated changes from the very start.

Our specific and carefully crafted approach will ensure that employees at all levels are drawn in from the outset and are able to raise concerns and provide input. This involves establishing a change management group that includes representative from the user groups. For corporate change to succeed it will also need full buy-in from senior management sometimes represented by the functional stream-leads of each of the primary functions.

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Through Life Cycle Support

We offer support and maintenance during the entire life cycle of a system. This support and maintenance is normally governed by a service level agreement which details all the specifics and priorities needed to ensure that the system remains healthy.

Our portfolio of support services include:

  • Help desk based issue logging and reporting
  • Software version control and update notification and application
  • Onsite or remote consultants
  • Pro-active system maintenance
  • System enhancement and optimisation
  • On the job and refresher training
  • Corrective actions
  • New report and dashboard development

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